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Note that although this page is on our Landlord Law site, the information applies to data held by Landlord Law Services Ltd for all our services, including the Easy Law Training service, the Legal Kits, the Tenant Law service and any other services which the company provides.

Links to sections on this page

At Landlord Law Services we aim to deal with the data that we hold fairly and lawfully.  This page has information about the data held by us, how it is used, and what you can do if you want it deleted.

Personal data on our systems

If you are in our system as a contact, the entry will normally have been created from information provided by you, for example when signing up to receive a free service or when purchasing a product. 

We do not buy contacts lists and we have deleted entries for contacts who were added after giving us a card at an event (unless they have subsequently signed up to a service or bought a product).  We have never sold any of the information we hold about people to third parties.

Data is held for the following purposes:

  • To allow us to identify our customers and hold records of past customers and sales.
  • To allow us to comply with any contractual obligations we may have towards our customers
  • To provide information to customers about the service or product they have purchased, or similar new services which might interest them
  • To retain customer information for up to six years in case of legal issues and in case we are required to provide information to HMRC or for any other official reason
  • To provide certain free advice services to people who have signed up to receive them
  • To allow us to send information about our services, new services, training events, and special offers to existing customers and people who have asked to receive it.

Information is mostly held in our customer information management system Infusionsoft and on Quickbooks which we use for our accounting records. Some mailing lists (for example where people have signed up to receive blog posts from the Landlord Law Blog) are managed by Aweber. If you have answered one of our surveys this will be Survey Monkey.

If you have made a purchase, your information will also be held by the payment processor, eg Pay Pal or Stripe, or payment services used by us which use these services, such as Infusionsoft or Samcart.

Note that we do not have control over the information retained by these payment process services and for security reasons we do not have access to their databases. This is standard. 

Finally, if you have signed up to one of our internet services, for example:

  • Landlord Law
  • The Legal Kits
  • A paid for course hosted on our Moodle Training site, or
  • One of our free courses (see below)

Then a certain amount of information will be held about you on those sites - usually, just your name, email address and the username and password used to log into your account.

Our free newsletters and mailings services

We have the following Newsletters and free mailings.  All emails should contain a section explaining why you are receiving the mailing, a link to this page, and an unsubscribe link.

(Note - we are currently conducting a review of all our mailings and during this review period some of the mailings may be missing some of this information)

If you want to join any of our newsletters or mailing lists, please click the green 'find out more' buttons:

The Landlord Law Newsletter

This goes out every 2nd Thursday of the month and contains news, updates on our services and a general information article which is generally on a topical subject. 

› Find out more

The Weekly Updater

This goes out every Tuesday morning and is very short.  It normally contains links to two important news items or blog posts which will be of particular interest.

› Find out more

The Critical Update Emails

This is a free service where I sent out a notification to Landlord Law members and those on the Critical Update mailing list about any important legal developments or changes that you need to know about.

› Find out more

The Landlord Law Live mailings

People on this mailing list get told about all forthcoming webinars and are also notified when they go online as a podcast. 

› Find out more

Products and Services Information (+ free ebook)

People on this mailing list will get first notification of any new products and services we may launch and any special bonuses or discounts (which will normally only be available for people on the mailing list).  Some of the discounts can be very substantial so it is well worth signing up to this.  You will also get first notification of our training events such as the workshops and the annual Conference. 

Get my Free Ebook '25 Critical Issues for Residential Landlords' when you sign up!.

People on this mailing list can opt out of mailings about specific products or promotions without coming off the list altogether (so you will still get future special offers).

› Find out more

Your Event Mailings

If you have booked a place on one of our events, you will be sent reminders shortly before the event takes place.  You may also be sent other information about the event.  For example, if you have booked to go on our Conference.

Your Product or Service Customer mailings

If you have purchased one of our products you will normally receive information mailings to help you get the best value from your purchase. 

For example, if you join our Landlord Law service there is a long series of information emails about the different aspects of the Landlord Law site.

Free Information Mailings

We also have a number of free information mailings you can sign up to.  These include free information and guidance on particular topics along with information about our service. 

Popular information mailings include:

We also have a few free online training courses:

The Landlord Law Blog

Finally, Tessa Shepperson's Landlord Law Blog is associated with Landlord Law Services and you can sign up to receive new blog posts sent to you via email.

› Find out more

Unsubscribing and coming off our database

As discussed above, all our mailings will include links to click if you want to stop receiving emails from that particular mailing list or promotion.

If you want to stop receiving ANY mailings you can click the grey unsubscribe link at the bottom of most of our mailings. This will set up a block on your information entry on our Infusionsoft system which will prevent us from sending any more emails.

If you want us to actually delete your details from our system you will need to contact us.  We will in most cases do this to the best of our ability, but note that if you are a customer we will need to retain your details for legal reasons for a minimum of 6 years from the date of purchase.  For example, in case we receive an enquiry from HMRC. 

If you are signed up to one of our Aweber mailings, you will find an unsubscribe link on all mailings at the bottom. 

If you have asked to be removed from mailings but then get another mailing from us - apologies.  Accidents do happen sometimes.  It may be that the unsubscribe link on that email was not set up properly.  Send an email to tessa @ and we will check and make sure you are properly unsubscribed.

Visitors to our websites

When someone visits one of our websites (the main sites are, www.,, and but there are others) we use third-party services, Google Analytics, Clicky, and ClickMagick to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the sites. Save as set out below this information is only processed in a way which does not identify anyone.

We do not normally make any attempt to find out the identities of those visiting our website.  However, our software allows us to identify customers who are logged into one of our services, for example, Landlord Law members and customers on our Moodle training website,  Our customer relationship management software, Infusionsoft, also has the capability to show us if contacts have visited our websites. 

We also work with third parties such as twitter, facebook, and Google to collect conversion tracking data and data which we use sometimes for remarketing via those systems for advertising purposes.

Social Media

We use various social media organisations such as Facebook, Twitter and LinkedIn in compliance with the relevant organisations own terms and conditions. 

We also use third party providers Hootsuite,and  Buffer to manage some of our social media interactions. 

Further information

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed.

If you have any questions about how we deal with data in our systems please either email Tessa Shepperson at tessa @ or use the Landlord Law Services General Contact form here  

If you consider that we have not dealt with your data correctly, note that you have the right to complain to the Information Commissioners Office at
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