Complaints procedure for clients

On 1 October 2013, Tessa closed the law firm part of her business - TJ Shepperson Solicitors - to allow her more time to concentrate on running the Landlord Law site and her other work.  Since then legal services have been provided by solicitors firm Anthony Gold. 

If you have any complaint about legal work done by Tessa as a solicitor before 1 October 2013, see below.

Both Tessa Shepperson / Landlord Law and Anthony Gold are committed to providing a high-quality legal service to all customers and clients. When something goes wrong we need you to tell us about it. This will help us to maintain and improve standards, and also help us put in place measures to prevent it happening again.

What to do if you have a complaint:

If you have a complaint about the Landlord Law site and service

(Including any advice provided by Tessa.)  Please can you email Tessa Shepperson and provide details. 

If you want to cancel your membership and obtain a refund of your membership fee, please
>> click here for information about our cancellations and refunds policy.

If you are not satisfied after contacting Tessa about your complaint, note that Tessa is a member of the Property Redress Scheme and you can refer a complaint to them for adjudication.  You can find out how to do this here.

If you have a complaint about work done by Anthony Gold

Please can you contact Anthony Gold direct.  Anthony Gold's complaints partner is Andrew Brookes and you can contact him at

Anthony Gold,
169 Walworth Road,
London SE17 1RW.

If you have a complaint about TJ Shepperson solicitors

For example regarding work done by Tessa prior to 1 October 2013, please contact Tessa with the details. You can either write to her at

TJ Shepperson (former solicitors)
148 Unthank Road
Norwich, Norfolk UK

Or email her at

She will then either deal with the matter for you (if it is something she is able to do without a solicitors practicing certificate) or pass it on to insurers. 



Not a Landlord Law Member - Join Now