Read this first!

• We do not give advice at the telephone - >> click here for our advice services (some of them free)
• Tessa no longer gives face to face advice to clients in the office - we are a purely internet service. All work is done via the Landlord Law web-site and to Landlord Law members only
• We do not have any openings for work experience or vacancies for staff.  

To contact us, you can:

You can e mail us at: info@landlordlaw.co.uk (no attachments please). 

If possible we prefer all contact to be via email, and we will try to answer all emails sent. 

Or write to us at:
Landlord Law
PO Box 3502
Norwich, Norfolk UK
NR7 7QH

Our telephone number is 01603 763096, but we do not provide any kind of telephone helpline for callers problems. We do not give legal advice to callers. 

We will try to respond to telephone messages if we can, but if your are ringing about something urgent, please send an email as well as leaving a message.  We tend to check emails more requently than telephone messages.

Tenants can usually get preliminary telephone advice from the housing charity Shelter via their Shelterline on 0808 800 4444.

We will give help to Landlord Law members who are having technical difficulties using our service. If this is you, please can you have your membership details ready as we will need to check this.

Complaints

If you have any complaints about our service, please e mail us. We will endeavour to respond to you within five working days.  Our clients complaints procedure can be viewed >> here.

If we have not answered your email: We get huge amounts of spam at Landlord-Law. If you have not heard from us it may be that your email has been incorrectly classed as spam.

If you are tying to contact us and think your email may have been classed as spam, please re-send your message by a normal email progam without any html, as this is unlikely to be classed as spam.

Note though that we do sometimes take a while to respond to requests, and may not have time to respond to requests (for example for links) which we consider inappropriate.