Contact information

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Read this first!

  • We do not give free advice at the telephone (or via email).  >> Click here for our advice services (some of them free)
  • We do not give face to face advice to clients in the office - we are a purely internet service. All work is done via the Landlord Law web-site and to Landlord Law members only
  • We do not have any openings for work experience or vacancies for staff
  • We NEVER buy from telesales calls

To contact us, you can:

You can e mail us at: tessa@landlordlaw.co.uk (no attachments please). 

If possible we prefer all contact to be via email, and we will try to answer all emails sent. 

Or write to us at:
Landlord Law
148 Unthank Road
Norwich
Norfolk NR2 2RS

Our telephone number is 01603 763096, but we do not provide a telephone advice helpline for callers problems. Sorry! 

We do not normally respond to telephone messages, if you want a response please can you send an email. 

Tenants can usually get preliminary telephone advice from the housing charity Shelter via their Shelterline on 0808 800 4444.

We will give help to Landlord Law members who are having technical difficulties using our service. If this is you, please can you have your membership details ready as we will need to check this.  But please check our green button help service first (you will find the buttons at the bottom right of all pages on the site).

Complaints

If you have any complaints about our service, please e mail us. We will endeavour to respond to you within five working days.  Our clients complaints procedure can be viewed >> here.

If we have not answered your email:
We get huge amounts of spam at Landlord Law. If you have not heard from us it may be that your email has been incorrectly classed as spam.

If you are tying to contact us and think your email may have been classed as spam, please re-send your message by a normal email program without any html, as this is unlikely to be classed as spam.

Note though that because of the volume of emails received, we do sometimes take a while to respond. Although we will not normally respond at all to link exchange requests, SEO service promotional emails or requests for free advice.   

 

 

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