Logging in, step by step guide

Follow this quick guide to logging into Landlord Law.

1. Go to the login screen

2. Enter your login details

If you have just joined for the first time, your username and password will be sent to you by the system.  If you have not received it - check your spam / junk folder.  If it has not arrived within 1/2 hour, contact us or use the procedure at 4 below.

Your Username - put this where the red arrow is.

Your username  will normally be the section of your email before @.  So if you have joined using email anthony@testemail.co.uk your username will be anthony.  If there is already an member who has anthony as their username, it will be anthony2 etc.  (Note that this does not apply to members who joined before 14/12/2010)

Note that your username will also be the name that appears when you use the forum.  If you want it changed let us know.  You cannot change your username yourself.

If you have been a member before, and have re-joined using the same email, then you should use the same username and password you had before.  If you have used a different email address when joining, a new account will have been created for you.

Your password  - put this where the green arrow is.

Then click the blue login button.  Go to 3 below.

If you are a new member and your password is taking a long time to arrive, or if you have forgotten what your password was, you can request a new one via the request new password screen.  Where the orange arrow is.  See  more on this at 4 below.

3. Log in

After you click the log in button three things can happen.

3.1 - You will log in correctly. 

In which case you should see a screen like this:

If this does not happen YOU ARE NOT LOGGED IN AS A MEMBER.

3.2.  You see an error message come up. 

This means that you have not entered the correct login details.   Check:

• whether your CAPS locks is on
• whether you are using the wrong email address
• whether you have made a mistake in putting in your details (even an extra space at the end of your username or password will trigger an error)
• whether you have requested a username or password change in the past and have forgotten it, or have changed your password yourself in the past and forgotten it.

If none of this works, consider requesting a new password - see 4 below on this.

3.3 You will see a screen like this

This means that your membership has expired. 

You are 'logged in' but  will not be able to access any of the members only information.  You need to go to the join page and re-join.  Make sure you re-join using the same email address as we have for you on our system if you want to keep the same account details.

Note by the way that you may see this screen at other times - it is only if you go there when logging in or after clicking 'My Landlord Law'  that it means that your membership has expired.   

4. Requesting a new password

This is a procedure you can use to request a new password, without needing to contact us.  Click where the orange arrow is in the picture at 2 above.  This will bring up the screen below.

Put your email where the red arrow is and click the blue 'email new password' box.

Note that the email you enter here must be the one we have registered for you on our system. 

Alternatively you can input your username.

If the system recognises the email or username, you will be emailed instructions on how to log in.  The instructions will be sent to the email address registered to you on the system. 

If an error message comes up, try your previous email.  or try typing it again - you may have inadvertently made an error.

5. If none of this works

Contact Tessa Shepperson at tessa @ landlordlaw.co.uk and seek help.  Note that we may not be able to get back to you immediately but we will do so as soon as we can.

6. Changing your account details

Once you have logged in:

If you click the my account link where the red arrow is you will come to this screen:

Where the red arrow is:

Here you can put something which you can use to log in, instead of your username.  Often people put their email address here.

Where the green arrow is:

If you want to change the email address we have registered for you on the system, you can do this here.

If you change your email address - keep a record of this.  The email address is the main way that members are identified and located on our system.  (The ID numbers we used on the old site no longer apply).  

If you do not give the correct email address we may not be able to locate your member records, if you ask for help. 

Where the blue arrow is:

This is where you can change your password.  There is no need to worry too much about the messages which come up prompting a high security password.  This is not an American military base and you are unlikely to get hacked.  it is best to choose a password you can remember.